A customer was rude to a Starbucks barista one day because that particular location was out of drink carriers, and the barista wouldn’t take the woman’s trash to throw away (presumably because they’re not allowed to, no word on that rule).
The barista posted his story on Reddit, and it began with him talking about the encounter, saying the customer was rude because of the out-of-stock drink carriers. Then he said that the next day, the woman came back to the location, and gave him an apology note with $50 inside.
“Greetings Starbucks Barista! Yesterday at your drive thru we had a less than cheerful encounter. At no fault of yours, you were out of carriers and said you could not take my empty cup (trash). I was less than understanding and my manner was curt. I need to apologize. The thought of leaving a trail of unkindness like that is not the path I want to reflect. Not for you, not for me. You are a young man, clearly working hard to build a fortune and you should be commended. Keep your attitude of cheer & hope. Stay hopeful no matter what kind of people cross your path (or drive thru). Surely, God has good blessing in store. You taught this ole lady something yesterday about kindness, compassion & staying humble. I thank you! God bless you today and all your todays. Debbie.”
That’s pretty cool, and we’re glad that someone owned up to being rude, knowing how she might be perceived, and actually followed through with an apology. We’re sure baristas deal with rude customers all the time, so this must have been a refreshing change for him.
